Active Status Policy
You are not required to trade daily or weekly, but accounts must remain active to avoid being flagged. We must remove dormant accounts to ensure system performance and data integrity.
Accounts are flagged after 20 days of no trading activity.
We will reach out twice via email before deactivating the account.
Inactivity Notification Schedule:
Day 20: First inactivity email
Day 25: Second email reminder
Day 30: Account is deactivated if no response
If you are traveling or on vacation, notify our support team in advance. Lucid is not looking to delete your hard work. Just communicate with our team so we know you will be active soon.
Breached Status Policy
If an account is breached (has hit Max Loss Limit), it is still eligible for a reset. However, breached accounts are cleared on a schedule to keep the platform streamlined. Accounts are marked breached when the Max Loss Limit is exceeded. Traders can confirm the breached status using the dashboard, which provides details on which limits or rules were violated.
All breached accounts will be automatically deleted after 30 days if not reset.
Traders can manually purchase a reset at any time before that 30-day period expires.
- Traders can also manually remove breached accounts through the dashboard at any time prior to automatic deletion.
Steps for Manual Account Removal
Access your dashboard: Log in to your Lucid Trading account and navigate to the dashboard.
Locate the "Remove Account" option: The option is under the account management section. Refresh the page if it does not appear.
Acknowledge the deletion warning: Confirm the irreversible action by checking the required acknowledgment box.
Finalize the removal: Follow the prompts to complete the account deletion process. Ensure this step aligns with your trading strategy. The manual process ensures a trader-controlled approach to managing breached accounts.